What to Do When It Shows "Phone Offline"

There are several reasons why it might show as offline. First, check if OSLink on both the computer and the phone is the latest version, and then look at:

1. Disconnection or crash of OSLink on the computer (e.g., computer freeze), or account inconsistency.
2. Change in computer status: such as sleep mode, blue screen, or shutdown.
3. Network changes on the phone or computer (e.g., network disconnection).